Privacy Policy

Effective Date: October 16, 2026
Last Updated: October 16, 2026

Golden Assistance Home Care Agency respects your privacy and is committed to protecting the personal information you share with us through our website, contact forms, phone calls and other communications.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared and the choices available to you.

1. Who We Are

Golden Assistance Home Care Agency provides in-home personal care services and is located in Margate, Florida.

Golden Assistance Home Care Agency
Margate, Florida
Serving Broward County, including Margate, Coral Springs, Coconut Creek and nearby communities

Phone: (754) 222-2860
Email: Info@goldenassistancehomecareagency.com
License No.: 299995858

2. Information We May Collect

We may collect information that you voluntarily provide when you:

• submit a contact form
• request a free assessment
• contact us by phone or email
• ask questions about our services
• communicate with our team

This information may include:

• your name
• email address
• phone number
• preferred method of contact
• preferred contact time
• service needs
• scheduling preferences
• information you choose to provide about care needs
• messages or questions submitted through the website

We ask that you avoid submitting highly sensitive medical information through general website forms unless specifically requested through an appropriate secure process.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• browser type
• device type
• operating system
• pages visited
• referring website
• date and time of visits
• general website interaction data

This information may be collected through website logs, cookies, analytics tools or similar technologies.

4. How We Use Your Information

We may use the information we collect to:

• respond to your questions
• contact you about requested services
• schedule or discuss a free assessment
• understand your care needs and scheduling preferences
• provide information about our services
• improve our website and customer experience
• maintain website security
• prevent misuse or fraudulent activity
• comply with applicable legal or regulatory requirements

We do not use personal information for purposes unrelated to the reason it was provided without an appropriate legal basis or consent where required.

5. Free Assessment Requests

When you request a free assessment through our website, we may use the information you provide to contact you and discuss:

• your care needs
• daily routines
• preferred schedule
• requested services
• general availability
• possible next steps

Submitting a free assessment request does not create a caregiver-client relationship or guarantee service availability.

6. Contact Form Submissions

Information submitted through our website forms may be:

• sent to our business email
• stored within our website administration system
• reviewed by authorized members of our team

We use this information only for legitimate business and communication purposes.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies to:

• make the website function properly
• remember certain preferences
• understand website traffic and usage
• improve website performance
• support security features

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Analytics and Third-Party Services

We may use third-party services to help operate, secure or understand the performance of our website.

These providers may process limited technical information according to their own privacy policies.

Examples may include:

• website hosting providers
• analytics providers
• spam prevention services
• form-processing tools
• email services
• security services

We do not authorize third-party service providers to use personal information for their own unrelated marketing purposes.

9. How We Share Information

We do not sell or rent your personal information.

We may share information when reasonably necessary with:

• authorized staff or representatives
• website and technology service providers
• hosting or email providers
• professional advisors
• government authorities when legally required
• law enforcement when required by applicable law

Any service provider that processes information on our behalf should only use it for the services they provide to us.

10. Data Security

We take reasonable administrative and technical measures to protect personal information from:

• unauthorized access
• misuse
• loss
• disclosure
• alteration
• destruction

However, no website, email system or internet transmission can be guaranteed to be completely secure.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

• respond to inquiries
• manage requested services
• maintain appropriate business records
• comply with legal obligations
• resolve disputes
• protect our legal rights

Information that is no longer reasonably needed may be deleted or anonymized when appropriate.

12. Your Privacy Choices

Depending on applicable law, you may contact us to request that we:

• provide information about personal data we hold about you
• correct inaccurate information
• update your contact information
• delete certain personal information
• stop certain communications

Some information may need to be retained where required by law or for legitimate business purposes.

To make a privacy request, contact:

Email: Info@goldenassistancehomecareagency.com
Phone: (754) 222-2860

13. Email and Phone Communications

If you provide your email address or telephone number, we may use it to respond to your inquiry or contact you regarding services you requested.

You may ask us to stop non-essential communications at any time.

Service-related communications may still be necessary when you have an active request or relationship with us.

14. Health and Care Information

Our website is intended primarily for general inquiries and service requests.

Please do not submit confidential medical records, diagnoses, Social Security numbers, financial account details or other highly sensitive information through general website contact forms unless we specifically provide an appropriate method for doing so.

Information submitted through the website should not be considered a substitute for emergency, medical or professional healthcare communication.

15. Children’s Privacy

Our website is not intended for children under 13 to submit personal information directly.

We do not knowingly collect personal information directly from children under 13 through the website.

If you believe a child has submitted personal information to us, please contact us so we can review the situation.

16. External Links

Our website may contain links to third-party websites.

Golden Assistance Home Care Agency is not responsible for the privacy practices, security or content of external websites.

We encourage visitors to review the privacy policies of any third-party websites they visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our website
• changes to our services
• new technologies
• operational changes
• legal or regulatory requirements

The updated version will be posted on this page with a revised effective date.

18. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

Golden Assistance Home Care Agency
Margate, Florida
Serving Broward County

Phone: (754) 222-2860
Email: Info@goldenassistancehomecareagency.com
License No.: 299995858